HVAC Service Manager

Location: Naples, Florida, United States

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The HVAC Service Manager reports directly to the HVAC Operations Manager and is primarily responsible to supervise all Service Technicians and helpers. Facilitates quality/field safety inspections and completes customer service calls to job sites in customer homes. Coach and train technicians on customer service, technical & mechanical knowledge, and company products and services. Recruits, trains, and retains Service Technicians and customer satisfaction.

Responsibilities

  • Provide consistent and accurate feedback, encouragement, support, professional development, and coaching to Service Technicians.
  • The HVAC Service Manager will partner with Installs, dispatch, warehouse, and other necessary departments to ensure timely and accurate service to customers in accordance with company standards and procedures.
  • Follow up and resolve escalated customer disputes/complaints, ensuring an effective and long-term resolution and provide daily feedback to HVAC Operations Manager.
  • Communicate clear goals and expectations to Service Technicians.
  • Help instill a fun and nurturing culture with Best Home Services Core Values.
  • Ensure that safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessions. Monitor and act on trends involving Service Technician callbacks and service opportunities.

Required Education and Experience
  • At least five (5) years of residential HVAC experience with diagnostic troubleshooting and repair service, including air conditioning & heating systems.
  • At least three years (3) HVAC Service Technician experience with the ability to train others.
  • Must be willing to work outdoors in any weather conditions.
  • Physical Dexterity must occasionally lift and/or move 100 pounds or more averaging 4 times a week.
  • Some overnight travel is required.

Benefits
  • Medical, Prescription, Dental, Vision, Group Life, HSA
  • Matching 401k benefits
  • On-going training & development, growth opportunities
  • Paid Holiday
  • Paid Vacation
  • Weekly pay

Naples

Florida

HVAC Service Manager

Naples, Florida US