Dispatch Manager - Commercial

2255

We are looking for an EXPERIENCED Dispatch Manager.

We are looking for a skilled Dispatch Manager who can lead our dispatch team to better performance and improve service quality.

What we OFFER you:

• Robust benefits package: Health, Dental, Vision
• Paid life insurance
• Flexible spending account
• Health saving account
• Matching 401K & IRA
• Weekly pay – Competitive Base Salary Plus Bonus Potential
• Paid Vacation (PTO)
• Paid Holidays
• Company Cell phone
• Company Laptop
• Career growth opportunities

What you bring:

• Proven experience as Dispatch Manager or similar position
• Experience in customer service is required
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Outstanding communication and interpersonal skills
• Exceptional interpersonal, problem-solving, and conflict resolution skills.
• Strong coaching and leadership skills, ability to motivate employees.
• Decisiveness and attention to detail.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
• Polite, professional phone voice.
• Positive and patient

What you will do:

• Training, coaching, and leading Dispatch representatives as they provide support for customers.
• Answering teams’ questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that representatives cannot field
• Leading team meetings, asking questions to understand the calls representatives are receiving, educating, and coaching the team regarding processes and practices, and explaining employee expectations.
• Develop individual goals for each team members day to day activities.
• Assist other management team members in identifying trends and establishing goals.
• Ensuring staff members are achieving desired service levels and taking corrective action as needed.
• Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)

Orlando

Florida

Dispatch Manager - Commercial

Orlando, Florida US