Dispatch Manager - Commercial

Location: Orlando, Florida, United States


This position is no longer open.


We are looking for an EXPERIENCED Dispatch Manager.

We are looking for a skilled Dispatch Manager who can lead our dispatch team to better performance and improve service quality.

What we OFFER you:

  • Robust benefits package: Health, Dental, Vision
  • Paid life insurance
  • Flexible spending account
  • Health saving account
  • Matching 401K & IRA
  • Weekly pay – Competitive Base Salary Plus Bonus Potential
  • Paid Vacation (PTO)
  • Paid Holidays
  • Company Cell phone
  • Company Laptop
  • Career growth opportunities

What you bring:
  • Proven experience as Dispatch Manager or similar position
  • Experience in customer service is required
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
  • Outstanding communication and interpersonal skills
  • Exceptional interpersonal, problem-solving, and conflict resolution skills.
  • Strong coaching and leadership skills, ability to motivate employees.
  • Decisiveness and attention to detail.
  • Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
  • Polite, professional phone voice.
  • Positive and patient

What you will do:
  • Training, coaching, and leading Dispatch representatives as they provide support for customers.
  • Answering teams’ questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that representatives cannot field
  • Leading team meetings, asking questions to understand the calls representatives are receiving, educating, and coaching the team regarding processes and practices, and explaining employee expectations.
  • Develop individual goals for each team members day to day activities.
  • Assist other management team members in identifying trends and establishing goals.
  • Ensuring staff members are achieving desired service levels and taking corrective action as needed.
  • Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)



Dispatch Manager - Commercial

Orlando, Florida US