Location: Coral Springs, Florida, United States



Job Summary:

Looking to TRADE up from a job to a career? Air America is looking for a Customer Service Representative!

Supervisory Responsibilities:

  • None.


  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Required Skills/Abilities:

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Valid US Driver’s License with satisfactory driving record
  • Willingness to submit to a pre-employment drug test and background check

Education and Experience:

  • High School Diploma, GED or Tech/Trade School strongly preferred

Physical Requirements:

  • Must be able to lift 10 pounds at times.

Coral Springs



Coral Springs, Florida US