CUSTOMER SERVICE REPRESENTATIVE

2077

Job Summary:

Looking to TRADE up from a job to a career? Air America is looking for a Customer Service Representative!

Supervisory Responsibilities:

• None.
  

Duties/Responsibilities:

• Manage large amounts of incoming calls
  
• Generate sales leads
  
• Identify and assess customers’ needs to achieve satisfaction
  

• Build sustainable relationships and trust with customer accounts through open and interactive communication
  
• Provide accurate, valid and complete information by using the right methods/tools
  
• Meet personal/customer service team sales targets and call handling quotas
  
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  
• Keep records of customer interactions, process customer accounts and file documents
  

• Follow communication procedures, guidelines and policies
  
• Take the extra mile to engage customers
  

Required Skills/Abilities:

• Proven customer support experience or experience as a client service representative
  
• Track record of over-achieving quota
  
• Strong phone contact handling skills and active listening
  
• Familiarity with CRM systems and practices
  
• Customer orientation and ability to adapt/respond to different types of characters
  

• Excellent communication and presentation skills
  
• Ability to multi-task, prioritize, and manage time effectively
  
• Valid US Driver’s License with satisfactory driving record
  
• Willingness to submit to a pre-employment drug test and background check
  

Education and Experience:

• High School Diploma, GED or Tech/Trade School strongly preferred
  

Physical Requirements:

• Must be able to lift 10 pounds at times.
  

Coral Springs

Florida

CUSTOMER SERVICE REPRESENTATIVE

Coral Springs, Florida US