Plumbing Service Manager

2049

Looking to TRADE up to a better opportunity? X looking for a self-motivated individual with a positive attitude to join our growing and dedicated team.

Job Summary:

The Plumbing Service Manager is primarily responsible for overseeing and managing field operations to increase business growth and improve service excellence.

Supervisory Responsibilities:

• Strategically oversee departments’ performance to coach and support Managers and all reporting members for improvement
  

Duties/Responsibilities:

• Lead and develop technicians on how to address member needs as well and provide industry leading customer service to our customers
  
• Work closely with technicians, installation department, sales, dispatch, warehouse, and any other department necessary to ensure timely and accurate service to customers in accordance with company standards and procedures
  
• Must address escalated customer issues and ensure effective and long-term problem resolution
  
• Monitors and acts on the department’s projected and forecasted performance goals to achieve or exceed expectations
  
• Provides regular feedback to Operation Manager on departments’ performance
  
• Provides consistent and accurate feedback, encouragement, support, professional development, and coaching to all Technicians
  
• Plans, develops, and leads facilitation of the weekly technician meetings with appropriate, positive, and balanced content
  
• Ensures that safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessions
  

Required Skills/Abilities:

• At least 5 years of Plumbing experience, 3 years minimum supervising plumbing team
  
• Ability to analyze data for trends, devise creative solutions, exercise independent judgment, and make appropriate decisions that impact outcome.
  

Education and Experience:

• High school diploma required, Associate degree in automotive engineering technology
  
• 5 years' experience as a service plumber
  
• Must pass a drug screen, MVR & background check
  

• Physical Requirements:
  
• Must be able to lift 50 pounds at times.
  

Coral Springs

Florida

Plumbing Service Manager

Coral Springs, Florida US